Refund policy

Return & Refund Policy

Last updated: [Date]

Thank you for shopping at Bite Nutrition. We are dedicated to providing high-quality nutritional products to support your health and fitness goals. If you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Return Window

You have 30 calendar days from the date you receive your order to request a return.

To be eligible for a return:

  • The item must be unopened, unused, and in its original condition and packaging, including all seals, labels, and safety wraps intact.

  • Due to health, safety, and hygiene regulations, opened or partially used supplement products cannot be returned or refunded unless damaged or defective upon arrival.

  • You must provide proof of purchase or your order number.

2. How to Initiate a Return

To start a return, please contact our support team:

Please include the following details in your email:

  1. Your Order Number

  2. Full Name used for the order

  3. Reason for return

  4. Clear photos or video if the product arrived damaged or incorrect

Once your return request is approved, we will provide you with instructions on how and where to send your package. Items sent back to us without prior authorization will not be accepted.

3. Shipping Costs for Returns

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item, unless the return is due to our error (e.g., incorrect, defective, or damaged item).

  • Non-Refundable Shipping: Original shipping fees paid at checkout are non-refundable.

  • Trackable Shipping: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your package arrives damaged, broken, or contains the wrong item:

  1. Contact us immediately at bitenutrition@gmail.com within 48 hours of receiving your package.

  2. Attach clear pictures of the outer box, inner packaging, and damaged/incorrect item(s).

  3. We will promptly issue a free replacement or a full refund for damaged or incorrectly sent items.

5. Refunds & Processing

Once your return is received and inspected at our warehouse:

  • We will send you an email notifying you that we have received your returned item and whether your refund has been approved or rejected.

  • If approved, your refund will be processed immediately to your original payment method.

  • Processing Time: Please allow 5–10 business days for the refund credit to reflect on your bank or credit card statement, depending on your card issuer.

6. Order Cancellations

  • Orders can only be cancelled before they are processed and shipped.

  • If you wish to cancel an order, please email bitenutrition@gmail.com as soon as possible with the subject line "CANCEL ORDER - [Order Number]".

  • If the order has already been dispatched, you will need to follow our standard return process once the order arrives.

7. Contact Us

For any questions regarding returns, refunds, or exchanges, please reach out to us: